Frequently Asked Questions (FAQ'S)
How do I make a reservation?
Reservations are highly recommended and can be made through our website or directly on OpenTable. For groups larger than 9, please contact our reservations team directly at Partnership@estellapp.com.
Do you accept reservations on game days and event days?
During Patriots home games, concerts, and select major events, Estella operates on a first-come, first-served basis. Reservations are not accepted on these days, and early arrival is encouraged.
When is automatic gratuity applied?
A 20% gratuity is automatically applied to parties of six or more. This gratuity is distributed to eligible service team members in accordance with Massachusetts law. Additional gratuity is optional.
Is there a kitchen appreciation fee?
Our kitchen appreciation fee helps support our culinary operations and kitchen team. This is a house fee, not a tip or gratuity, and is not distributed to front-of-house service staff. Any mandatory kitchen fee is included in our displayed menu prices, with the fee identified on your bill for transparency.
Are there different policies on game days and event days?
Yes. Special event menus and pricing may apply during Patriots games, concerts, and other major events at Patriot Place. All applicable mandatory charges are reflected in the displayed pricing. We encourage guests to review our event-day menu before ordering.
Do you require a deposit for large parties?
For standard dining reservations of 10–14 guests, a $50 deposit is required. For parties of 15–20 guests, a $100 deposit is required. Deposits are applied toward your final bill and are non-refundable.
For groups of more than 20, please contact partnership@estellapp.com to explore private and semi-private dining options.
What is your cancellation policy?
We kindly ask guests to cancel or modify reservations at least 24 hours in advance. Large-party deposits are non-refundable. Any applicable cancellation or no-show charges will be disclosed during the reservation process.
Do you offer offsite catering?
Yes, we provide offsite catering services. Whether it's a corporate event, private party, or special occasion, we can bring our signature dishes to your location. Please contact our catering team for more details at Partnership@estellapp.com.
What time should I arrive if I have a show or game to catch?
To ensure you have a relaxed dining experience and plenty of time to get to your show, concert, or game, we recommend arriving at least two hours before it begins. Given our proximity to nearby venues, the restaurant can get especially busy during peak hours. Allowing this extra time will help you enjoy your meal without feeling rushed. For added convenience, you can also call us ahead of your reservation to check on current wait times and kitchen pace so we can better accommodate your schedule and help create a seamless dining and entertainment experience.
Are your late-night events free, or is there a cover charge?
Our late-night events may have a cover charge, which varies depending on the promoter. Please check our Instagram page. However, if you have made a dining reservation at least 24 hours before the event, you will not be required to pay this cover charge.
What parking options are available?
Guests are welcome to park in Lot 23, which is available every day during all of our operating hours, including event days. This ensures you’ll always have a convenient place to park when dining with us.
Is your restaurant accessible?
Our main dining floor is accessible to people with disabilities and includes an accessible bathroom.
Is there a coat check?
No, we do not offer a coat check service. Please keep your belongings with you.
Can I bring a cake?
Yes, we welcome cakes for special celebrations. If you'd like our team to store, cut, and serve your cake, we apply a $3.00 per person cake service fee for parties of 10 or more, and $10.00 for parties of 9 or fewer. This helps cover the time and care our staff takes to properly store your cake, prepare fresh plates and cutlery, and provide table-side service.
Why is there a 90-minute time limit on gameday?
To ensure that all of our amazing guests have a chance to enjoy the gameday atmosphere! Because we experience high demand during events, this limit allows us to reduce wait times and welcome as many fans as possible into the venue.
When does my 90-minute window begin?
Your time starts once your entire party is seated or enters the designated event area. Our staff will noted your start time to help you keep track of your window.
Does this apply to all event days?
Yes. The 90-minute policy is in effect during all major gamedays and special high-capacity events. On non-event days, you are welcome to stay and celebrate with us as long as you’d like!
For any additional inquiries, you can reach us by email at Partnership@estellapp.com or call us at 508-595-8097.